Tag: Virus

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Apple and Infections

 
If you own a Mac security should still be a concern for you. The amount of infections for Apple products have increased recently and it is very easy to keep yourself safe.

Larger Target

There is a common misconception that Apple products can’t get infections. The reality is that the people who design viruses and malware design it for Windows because it is the most common operating system. They can spread their program to more people if they use the operating system most people are using.

But Apple users are at almost 100 million users and growing. The creators of these infections are now finding worth in designing programs for Apple systems.

Lack of Protection

What makes Apple users so appealing is that most people do not protect themselves. They are easier to infect nowadays than Windows. It is very simple to protect yourself with programs like AVG and Malwarebytes that offer Mac versions.

 
If you want more information on how to keep yourself safe read our post on How To Avoid Infections.

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Lies You Tell Your Technician

 
I.T. technicians have heard every excuse in the book. Most people don’t want to get lectured about why their computer isn’t working. The technicians just want to get the problem resolved and these small lies just prolong your system getting fixed. Here are some lies you should avoid:
 

“I already restarted it!”

Software gets little hiccups from time to time and restarting will load everything the way it is meant to, and 9 times out of 10 restarting will fix your issue. If you would rather not speak to the technician and just get the issue resolved, restarting is the way to go. If you don’t restart then tell the tech you have, they can see that you haven’t and the trust is gone between you and your technician. Your time and their time has been wasted for them to just restart your computer. If the issue still remains then it is worth reaching out to your technician.

“I don’t know how that virus got there!”

Viruses and malware are easy to get. You may click on the wrong button, go to a misspelled URL, or download a fishy attachment from an email. It happens to the best of us, including technicians. If you tell your tech that you don’t know how it happened, you are leaving out valuable information that could get the issue resolved much faster.

“I didn’t change anything!”

You wanted your computer faster or thought you could fix an issue yourself. You delete some files, edit some settings, disable some services. Now your computer is not working at all. Your technician sees that things are changed and asks what happened. You play dumb and now the technician has to take hours to hunt down everything you did. If you are honest with what you did, the tech can quickly resolve the changes and will be grateful that their time does not get wasted.
 
 
 
Don’t worry about being scolded or lectured. We may explain what you did wrong to help prevent it from happening again, but we are never upset about a problem if we can fix it quick and easy.
 

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