Month: February 2019

Uncategorized
Lies You Tell Your Technician

 
I.T. technicians have heard every excuse in the book. Most people don’t want to get lectured about why their computer isn’t working. The technicians just want to get the problem resolved and these small lies just prolong your system getting fixed. Here are some lies you should avoid:
 

“I already restarted it!”

Software gets little hiccups from time to time and restarting will load everything the way it is meant to, and 9 times out of 10 restarting will fix your issue. If you would rather not speak to the technician and just get the issue resolved, restarting is the way to go. If you don’t restart then tell the tech you have, they can see that you haven’t and the trust is gone between you and your technician. Your time and their time has been wasted for them to just restart your computer. If the issue still remains then it is worth reaching out to your technician.

“I don’t know how that virus got there!”

Viruses and malware are easy to get. You may click on the wrong button, go to a misspelled URL, or download a fishy attachment from an email. It happens to the best of us, including technicians. If you tell your tech that you don’t know how it happened, you are leaving out valuable information that could get the issue resolved much faster.

“I didn’t change anything!”

You wanted your computer faster or thought you could fix an issue yourself. You delete some files, edit some settings, disable some services. Now your computer is not working at all. Your technician sees that things are changed and asks what happened. You play dumb and now the technician has to take hours to hunt down everything you did. If you are honest with what you did, the tech can quickly resolve the changes and will be grateful that their time does not get wasted.
 
 
 
Don’t worry about being scolded or lectured. We may explain what you did wrong to help prevent it from happening again, but we are never upset about a problem if we can fix it quick and easy.
 

Uncategorized
Cleaning Your Computer: Inside and Out

 
Ready for some spring cleaning? Cleaning your computer is a good way of making sure everything runs smoothly. You want to make sure you don’t damage your computer when you do this. Here are some tips to help you tidy up your system.

Outside

Canned Air

Dust, dirt, and crumbs are inevitable. All you need is a can of air (You can find this at your local office store).

You’ll want to spray the air on all fans and vents on your laptop or desktop to get rid of any dust that could be blocking the airways that are essential for cooling your system.

Your keyboard can also get crumbs and dirt stuck under the keys. Using canned air helps keep your keys safe from breaking.

Alcohol

Germs spread all over your computer. Using a little bit of rubbing alcohol on a cotton swab can help sanitize your system. Make sure the swab is not dripping wet and that you do not use it on any internal components because it can cause damage to your computer.

Use your damp cotton swab on your mouse, keyboard, and any other plastic part of your system to help keep it clean.

Screen Cleaner

Your screen or monitor may have some random spots on it. Screens can be very delicate and require certain solutions for cleaning them. If you use something else to clean it, you could get a streaky finish or worse permanently damage your screen.

LCD screen cleaners can be found at your local office store as well, and they usually come with a cloth that is safe for your screen and won’t scratch it.

Inside

Uninstall Programs

After a while programs that you don’t need or use anymore pile up. You may also have programs that you don’t remember installing. This can seriously slow down your system. Going to your list of programs and uninstalling the programs you don’t use anymore can really improve your system’s performance.

Run Scans

Scans get rid of all of the junk that keeps your computer slow. Doing regular scans can help keep your system fast AND safe.

We recommend using:

AVG Anti-Virus
Malwarebytes Anti-Malware
AdwCleaner Anti-Adware

Organize Files

You may feel overwhelmed by this step, but creating folders and organizing where your files should go can help you stay productive. Deleting files that you don’t need anymore can help your system run smoother. Make sure to only be moving, editing, and deleting files like documents, pictures, and music.

NEVER OPEN UP YOUR SYSTEM, OR CHANGE ANYTHING YOU DON’T UNDERSTAND!

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